Refund Policy
Turbo Logistics Refund Policy for Shippers
At Turbo Logistics, we strive to provide excellent service to all our shippers. However, due to unforeseen circumstances, certain changes, cancellations, and charges may apply to shipments. This Refund Policy outlines the terms and conditions regarding refunds and applicable charges for shippers.
1. General Refund Terms
Refunds for shippers will be processed if a shipment is canceled or altered under the following conditions:
– Cancellations or changes must be made [as per the terms agreed on Load Confirmation] before the scheduled shipment.
– Refund requests will be evaluated based on the cancellation date, applicable charges, and whether the shipment has been dispatched.
Refunds will be processed within [as per the terms agreed on Load Confirmation] of approval and may be subject to deductions for applicable fees.
2. Refund Eligibility
Refunds will be considered for the following circumstances:
– Shipment Cancellations: Refunds are available for cancellations made within the cancellation window and before dispatch.
– Service Failures: Refunds may be available in the case of delivery delays or missed deliveries, subject to the terms of the shipping agreement.
3. Non-Refundable Charges
The following charges are non-refundable once the shipment is in transit:
– Freight Charges after the shipment is dispatched
– Fuel Surcharge applied at the time of shipment booking.
– Service Fees such as re-consignment and re-delivery charges.
4. Refundable Charges
The following charges may be eligible for a refund, subject to the above terms:
– Base Freight Charges if the shipment is canceled prior to dispatch.
– Accessorial Charges (where applicable) may be refunded if the service fails to meet the agreed-upon terms.
5. Additional Charges
Additional charges may apply depending on the situation. These include:
– TONU (Truck Ordered, Not Used): A fee charged if the truck is ordered but the shipment is canceled after the truck has been dispatched.
– Layover Charges: Applied if the truck is delayed at the pickup or delivery location beyond the agreed free time.
– Detention Charges: Fees for delays at the pickup or delivery point exceeding the allowed free time.
6. How to Request a Refund
To request a refund, please contact our Customer Service team at [Customer Service Contact Info] with the following information:
– Shipment Number/Order ID/
– Reason for Refund Request
– Supporting documents like BOL and Load confirmation (if applicable)
7. Dispute Resolution
If you disagree with any charge or refund decision, please contact us within 2 Days to resolve the matter. We are committed to working with our shippers to address any concerns promptly.
Turbo Logistics Refund Policy for Carriers
At Turbo Logistics, we maintain strong relationships with our carrier partners to ensure smooth and efficient operations. Our Refund Policy for Carriers addresses the terms under which refunds may be issued or adjustments made to payments for carrier services.
1. General Refund Terms
Refunds or adjustments to carrier charges may be made in cases of errors or overpayments. All refund requests must be made within 24 hrs after the scheduled service or payment. Refunds will be processed within [as per the terms agreed on Load Confirmation] of approval, subject to any applicable charges or deductions based on the situation.
2. Non-Refundable Charges
The following charges will not be refunded:
– Freight Charges for completed services or deliveries.
– Fuel Surcharge as outlined at the time of shipment booking.
– Late Payment Fees if payment is not received by the agreed-upon date.
3. Refundable Charges
The following charges may be eligible for a refund if the conditions are met:
– Freight Charges for services that were not performed or were canceled by the shipper before dispatch (Will be processed on the basis of terms and conditions)
– Accessorial Charges that were incorrectly billed or charged.
5. Additional Charges
Additional charges that may apply to carrier operations include:
– TONU (Truck Ordered, Not Used): A non-refundable fee that may apply if the carrier is dispatched but the shipment is canceled.
– Layover Charges: Applied if the carrier is delayed at the pickup or delivery location beyond the allowed free time.
– Detention Charges: Imposed if the truck is detained at the shipper’s location for longer than the agreed free time.
6. How to Request a Refund
To request a refund or charge adjustment, please contact our Accounts team at admin@turbologistics.net with the following details:
– Carrier Invoice Number
– Reason for Refund Request
– Supporting Documentation (if applicable)
7. Dispute Resolution
In the event of a dispute over charges or payments, please contact our Accounts team within 2 Days for a review and resolution. We are committed to ensuring that all discrepancies are addressed fairly and promptly.
Notes:
1. You may need to customize the timeframe for cancellations or refund requests based on your company’s practices.
2. Fuel Surcharge – Depending on the nature of your agreements, fuel surcharges may be applicable and non-refundable, so clarify how they apply to your business.
3. Additional Charges – The list of additional charges, such as TONU, Layover, and Detention, are important to clarify since these are specific fees that can impact both shippers and carriers.
